Description (Days 1-3)
“If you can describe it, we can analyze it.”
The 20-Day experience begins with a visual exploration of the current state. Groups and individual experts contribute to a depiction of the relevant Functions, Risks, and Success Indicators. Available documentation and business information are incorporated. The team reviews and accepts the proposed diagrams for accuracy and completeness. A descriptive model becomes the backdrop and starting point for all ensuing analysis.
Analysis (Days 4-11)
“If we can analyze it, we can understand it.”
Equipped with requested data, the next stage compares three views of the existing operation: the expert view, the data view, and the combined expert-data view. Peripheral conditions and significant operational points of interest receive critical attention relative to original expectations and current performance. A point-of-view takes shape.
Understanding (Days 12-17)
“If we can understand it …”
Having performed a thorough analysis of the current state, the next stage introduces realistic changes aimed at achieving expectations. Backward looking (from results-to-operations/risks) and forward-looking (from operations/risks-to-results) receive attention. The candidates most likely to produce the desired result become the primary and alternate recommendations.
Determination (Days 18-20)
“… you can take action on it.”
The Final Analysis contains the current state and the two recommendations. While client feedback guides the entire process, the fourth stage specifically addresses clarity, satisfaction of concerns, and resulting actions. Additionally, the Final Analysis contains secondary findings and recommendations for future consideration.